Delivery Policy (Digital Goods)
Last updated: ยท Effective date:
1. What is delivered
Our products are digital goods only: revive credits (which let you continue a game after a game over while keeping your score) and play time (minutes added to your account). Products are described on the Revive Packs page. No physical goods, gift cards, or merchandise are sold on this website.
2. How delivery works
Every order is first verified manually by our team (this protects you against unauthorised card use). After you confirm the order with us, your payment is taken and the revive credits and/or play time are credited electronically and automatically to your account โ the same account you were signed in with at checkout. No download, activation code, or manual step is required on your side.
3. When it arrives
Delivery is immediate after order confirmation: in normal conditions your balance is updated within seconds of your confirmation and the completed payment. If your purchase has not appeared after 60 minutes of confirmation, follow the steps in Section 5 below.
4. How to verify your delivery
- Your current balances (revives and play time) are shown in the game HUD and on My Account;
- Every order appears in My Account โ Order history with its order number, amount, and status;
- A confirmation is sent to the email address you entered at checkout.
5. If your purchase does not arrive
- Refresh and re-sign-in. Sign out and back in, or reload the page โ balances re-sync on login;
- Check your order status. Orders show as Pending review until they are confirmed โ benefits are activated right after confirmation;
- Wait up to 60 minutes after your confirmation;
- Contact us. Email [email protected] with your order number (from My Account) and a short description of the issue.
We respond within 1 business day. Once a missing delivery is confirmed, we credit the purchased goods to your account within 24 hours, or refund the order in full to the original payment method if you prefer โ your choice.
6. Partial or duplicate delivery
If goods are credited more than once for a single order, or only part of an order arrives, contact us with the order number. We will correct the balance within 24 hours; duplicate credits may be reversed, and shortfalls are made up in full.
Questions about delivery? Email [email protected] โ we reply within 1 business day.